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"Your response is unacceptable. The Royal Hotel was closed for refurbishment at the time of my booking — a fact that should have been known to Hotels.com before confirming any reservations. It is embarrassing that such a booking was confirmed in the first place, and the stress caused is entirely due to your company’s failure to ensure the property was operational. I will be taking this matter up with my travel insurance provider and expect Hotels.com to review its internal processes to prevent...

"Wonderful location with stunning scenery. Clean, quiet and secure. Friendly staff."

"Room is very nice & staff was very kind & helpful."

"Friendly staff and clean rooms. Rooms are pretty big and it’s easy with parking ( in front of the room)."

"Excellently stay Recommend"

"Great"

"Superb hotel! We love it. An annual visit we would not miss. Highly recommended."

"L'endroit est magnifique, à côté d'une rivière,la nature,les bruits des animaux,la tente est bien mais je pense plutôt en été et printemps,en ce moment c'est l'hiver,du coup on a eu un peu froid mais le séjour s'est tout de même bien déroulé... C'est rudimentaire mais bien équipé, prévoyez des boules quies pour les bruits extérieurs... Il y'a deux piscines ( pas testés), l'une d'eau froide et l'autre d'eau chaude... Pas loin d'une cascade ( 5 minutes à pied) Les sanitaires communs sont très...

"Everything was really nice only downfall is that the kids play area was not maintained and mostly broken, and the pool and jacuzzi definitely not worth it, although it's spring water there is still a level of cleaning that could be done it was terribly aweful. Staff and stay were good"

"Great budget accommodation Comfortable bed Wonderful friendly and helpful staff "

"Fantastic location, fabulous breakfast with many homemade items and great hosts. "

"Very nice hotel and friendly staff. Thank you!"

"Enjoyed the room and areas around it"

"our overall stay were pleasant, the restaurant on the property gives you good value for your money,friendly staff. Just be aware you have to make your own bed and wash your dishes:(:(:("

"Wonderful property, very convenient location, clean and very well equipped "

"Great location and super quiet "

"Beautiful and tranquil location. The views are stunning across the hills and Sabie river. The cottage was beautifully decorated and designed. The staff was friendly and very helpful. The food was delicious "

"Very good "

"Wir wurden Tipp Topp empfangen. Die Zimmer sind geräumig und sauber - für uns, wir suchten etwas für 1 Nacht (sind von der Panorama Route gekommen und sind am Tag darauf in den Kruger Nat. Park), haben sonst weiterhin nix gebraucht, war es total passend."

"Perfect location and very intimate which is one of the reasons we will be going back to this property. Still a lot to explore in Dullies"